What is a sign language interpreter?

A sign language interpreter is a trained professional who facilitates communication between deaf or hard-of-hearing individuals and those who can hear. They translate spoken language into American Sign Language (ASL) and vice versa, ensuring effective communication in various settings. See our resources page for more information on what a sign language interpreter is and how to work with them.

Why do I need to book an interpreter for my customer?

You are legally required to provide effective communication for deaf and hard-of-hearing customers under the Americans with Disabilities Act (ADA). Booking an interpreter ensures compliance with the law and enhances the experience for your customers by providing clear and accurate communication. See our resources page for more information on the ADA and your legal requirements as a business.

Am I required by law to provide an interpreter for deaf patients?

Yes, according to the Americans with Disabilities Act (ADA), healthcare providers—including doctors, imaging centers, and surgical facilities—are required to provide effective communication for deaf and hard-of-hearing individuals. This includes providing a qualified interpreter to ensure accurate and accessible communication during medical appointments and procedures. See our resources page for more information on the ADA and what is required.

Does insurance cover the cost of interpreting services?

Some insurance plans will reimburse for interpreting costs. Please contact us to review that information and determine your specific coverage options.

What are your pricing rates?

Pricing depends on the type of services you need and the length of the service. Please contact us for more detailed information.

Are your interpreters certified?

We have access to both certified and pre-certified interpreters. All are qualified interpreters following ADA requirements with extensive experience and training in ASL interpretation. See our resources page for more information on what a qualified interpreter is.

What is your cancellation policy?

Our cancellation policy requires at least 48 hours' notice to avoid any cancellation fees. Please contact us for more details.

How far in advance should I book an interpreter?

We recommend booking an interpreter as soon as you know you will need one, preferably at least 2 weeks in advance, to ensure availability.

Can I request a specific interpreter for my appointment?

Yes, if you have worked with a specific interpreter before and would like to request them again, please let us know when you book your appointment.

Do you provide interpreting services for virtual meetings or events?

Yes, we offer interpreting services for virtual meetings and events. Please contact us to discuss your specific needs and arrange for an interpreter.